Operating Hours - Monday through Saturday
• Monday - Saturday: 9:00 a.m. -  6:00 p.m.
• Sunday: Closed

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please call Customer Care.

To find out if a store has the item you want, call or visit the store. Every store has a unique selection and may or may not have the item on display, please call first.

No. Complaints can only be filed in person at one of our store locations, or you can contact us by phone at +5999 670 0316.

Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog or find the store nearest you.

At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.

Review our Privacy Policy

1. Click on My Account located in the upper right hand corner of this page.
2. Click on the Sign In button displayed in the drop down menu.
3. Enter your account email and password and click the Sign In button.
4. Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
5. Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
6. Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.
7. Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

Assembly Instructions

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. If not, you may contact Customer Care at +59996700316.

Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Industries, Inc.

Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Ashley Representative".

Ashley has posted an email scam reporting system with tips to avoid becoming a victim on its commercial website. Please take a moment to review the reporting system.

Online Purchase Return Policy:

Return Requirements
⁠In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery).
We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within three (3) business days after delivery.

Mattresses and Foundations
⁠Returns on mattresses or foundations are controlled by the manufacturer’s warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns.

Exchanges/Refunds
⁠The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.

In-Store Purchase Return Policy:
If you purchased in a store, check the terms and conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). In-store purchases, whether from independently owned and operated stores or from stores owned and operated by Ashley Global Retail, LLC or subsidiaries, set their own policies regarding returns and exchanges. Please contact the store where you made the purchase. The store’s phone number is located on your receipt or on our store locator.

Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.

Each promo code has its own set of exclusions. First, check the accompanying exclusions on your promo code to see if there are any prohibiting the discount. As a general rule, Ashley Specials, barstools, select dining chairs and sale/clearance items are excluded in promotions. Also confirm the expiration date on the promo code has not expired. View the latest Ashley Coupons, Sales & Offers

All merchandise purchases are subject to applicable sales tax based on the current state and local tax rates at the delivery destination. Taxes are calculated on the total selling price of each item and, in accordance with state and local regulations, may be applied to delivery, processing fees, and the final price after any discounts or promotions offered by Curacao.

We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.

When will my card be charged, and when will my order be delivered? When will my card be charged, and when will my order be delivered?
When you make a purchase, your card is immediately authorized, which temporarily reserves the funds on your account. The actual payment may take 1–5 business days to fully process, depending on your bank or card issuer.

If the item is available in our warehouse, we will confirm the delivery date only after the payment has been fully received. The charge will appear as a pending transaction right after purchase, and once settled, we will schedule your delivery.

Yes. Only in store, please contact the store for more information.

We do not have an online layaway, however, please contact the Store, they may offer this service.

These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as Ashley has no control over the grace period for releasing authorized funds, particularly debit card funds.

A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as ASHLEYFURNITURE.com order), then submit a final charge later (such as when your ASHLEYFURNITURE.com order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.

Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.

Ashleyfurniture.com will request one authorization against your credit card per order confirmation number. The sum of the authorizations will equal the total of your order.
If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.
The remaining pre-authorizations will drop off in accordance with your financial institution’s withholding periods. Ashleyfurniture.com is not responsible for these pending authorizations.

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

Ashley values your feedback!

When writing your review, please consider the following guidelines:

Focus on the product you purchased.
Provide details about why you liked or disliked a product
All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

Obscenities, discriminatory language, or other language not suitable for a public forum
Advertisements, “spam” content, or references to other products, offers, or websites
Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
Critical or spiteful comments on other reviews posted on the page or their authors
Please contact our Customer Care with feedback or concerns about pricing, ordering, delivery, or other issues.

Enjoy writing your review!

Extend protection plans are service contracts that provide customers with additional protections such as coverage for accidental damages that fall outside the scope of the manufacturer’s warranty. Extend protection plans do not replace the manufacturer’s warranty, but augment coverage for customers and extend protection after the expiration of the manufacturer’s warranty.

Extend provides easy-to-use product protection above and beyond the manufacturer’s warranty, so you can enjoy your purchases without having to worry.

Covered products include indoor and outdoor furniture, area rugs, mattresses, electronics, and power bed bases. Read the terms and conditions for specific coverage details.

Making a claim is easy: Have your sales receipt and pre-registered
Protection Plan document, call GBS Enterprises at 1-877-800-2080 or visit https://protectall.gbsent.com/, and answer a few questions.

What is covered

Accidental stains – Human and pet body fluids and dye transfer

Accidental water or beverage marks or rings

Accidental rips, tears, punctures, burns and singe marks

Accidental scratches and gouges that penetrate the finish of the wood, metal and hard surfaces

Accidental chipping or breakage of glass or mirrors

Checking, cracking, bubbling and peeling of the finish on case goods or lifting of veneers

Failure of motors and associated components, such as mechanisms, wires and switches (upon expiration of Manufacturer’s Warranty), including parts and labor

Breakage of mechanisms (indoor furniture only), including parts and labor

Fading from the sun on indoor wood furniture

What is not covered

General soiling, normal wear and tear or accumulated damages that cannot be attributed to a single occurrence

Stains or damage from mildew, mold, acid, bleach, rust, corrosion or odors

Damage from teeth, beaks and claws from an animal

“As is”, “pre-owned” rental or commercial use

Stains or damage caused by transit, delivery, assembly, or movement between residences

Loss of form resiliency, pilling or fraying of upholstery

Damage caused by improper cleaning methods

Cracking or peeling of leather, vinyl, bonded or bi-cast

Damage due to acts of god, theft, negligence, riot or any other peril

Outdoor fire pits, heaters and umbrella

Accessories or throw pillows sold with sofas and loveseats

Terms and Conditions documentation:

Furniture protection plans
Outdoor protection plans
Adjustable mattress base protection plans

Some items are not eligible for coverage, including lamps, accent pieces, and decorative accessories. Read the terms and conditions for more details.

Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.

At this time, we cannot take orders over the phone. You may order on ashleyfurniture.com or from a Ashley Store near you.

We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection. Google Chrome (Preferred Browser) Safari Mozilla Firefox

No. Financing tis only available for in-store purchases.