Terms and Conditions

These Terms and Conditions govern all purchases made through the Ashley.com website and the Ashley mobile app (collectively, the "Site"). As used in these Terms and Conditions, "we," "us," or "our" refers to Ashley Global Retail, LLC. By using the Site to purchase products and services, you agree to be bound by these terms and conditions.

These terms include class action waiver, and jury trial waiver that affect your rights. Please carefully review the class waiver section below.

Order Notification and Charges

For any issues or support with your order or delivery, please contact our Guest Experience team at +59996700316

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We will notify you after we have confirmed your order and after it is shipped. You'll receive notification immediately after the order is confirmed and when it ships.

If you used a credit card as your payment method, we'll authorize the credit card for the full amount at checkout, including taxes. We only charge your credit card when the order ships (Standard Shipping).

Pricing

Pricing Policy:

• Regular Price is our standard price — the same price shown in store and online. This is the price customers pay when using cash, card, or online checkout.
• Financing Price is higher than the Regular Price, because it includes the additional cost of offering credit payments.
• We do NOT offer financing through our website or online checkout. Financing is only available directly through the store.
• Customers who want financing must contact or visit the store, because there are specific requirements that must be met and approved before credit is granted.
• The store will explain the financing terms, verify the requirements, and confirm the final financing price before any agreement is made.

Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.

Sales Tax

All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated sales tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as estimated sales tax may differ from the sales taxes ultimately charged.

Delivery Methods

The size and weight of your online purchase are factors that help determine the most efficient delivery method.

Standard Delivery Policy

• We do not ship furniture.
• We provide delivery service only on the island.
• Delivery pricing may vary depending on:
• the quantity of items, and the complexity, time, and effort required to assemble the furniture at the delivery location.
• Larger or more complex items that require more time or multiple assembly steps may result in a higher delivery cost, as it involves additional handling and labor.
• We encourage you to review the delivery fees shown in the shopping cart before submitting your order.
• your items will be delivered, set in your room of choice and assembled.
• Our delivery team will remove the packaging boxes and materials from the room after delivery and assembly.
• However, we do not take these materials with us when leaving the location, and disposal of the packaging after removal from the room is the responsibility of the customer and the delivery team will not move or take away existing furniture or furnishings.
• To prepare for your delivery, please check out our pre-delivery tips. You will be contacted within two days of placing your order to schedule delivery.

Pre-delivery tips:
• Please arrange for an adult to be present when the truck arrives.
• An individual 18 years of age or older must be present to accept the furniture, which acknowledges you received the items, inspected them, and found them in good condition.

Confirm Delivery Details:
• Make sure the store has your correct address, contact number.
• If the delivery requires our personnel to climb stairs, the customer must inform the store in advance.This allows us to assign the correct team and equipment.
• Additional charges may apply depending on the number of stairs and the effort required.
• If stairs are not reported beforehand, the delivery team may be unable to complete the service at that moment, or the final price may be adjusted based on the real conditions.
• You may incur an additional fee if no one is home when the delivery team arrives.Remove obstacles from the delivery path (hallways, doorways, stairs) so the team can safely bring in your furniture, and ensure adequate space for the assembly, If your home has narrow hallways, elevators, or other access challenges, inform the store in advance so we can plan accordingly.

Doorstep Delivery

If you select Doorstep Delivery, your items will be delivered in their original packaging to your doorstep. For apartment or condominium delivery, items will either be placed outside your unit, in the building's lobby, or at the property's office. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. This service does not include assembly, setup, or removal of packing materials. Delivery personnel will not carry furniture up more than 3 flights of stairs.

Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases.

Merchandise Pickup

Merchandise Pickup is available at participating locations only. If you select Merchandise Pickup, your items will be made available for pickup by you at one of our locations or warehouses. We may assist you in loading your items, but it is your responsibility to ensure items are properly loaded and secured. If your items are not available at the time of sale, we will notify you when they are ready for pick-up. At pickup, you will sign an acknowledgment that you received the items, inspected them, and found them to be in good condition.

Furniture assembly is NOT included with merchandise pick up. All products collected directly from the shop are handed over unassembled, unless otherwise specified on the invoice.

Large furniture or items that are difficult to assemble are not recommended to be assembled by the client, as they may require professional experience and tools.

The store is not responsible for damages caused by incorrect or improper assembly performed by the customer or third parties.

Change or Cancellation

Standard Orders:
You may change or cancel your order up to 48 hours before your scheduled delivery for items that are in our warehouse.
Any additional amounts owed due to changes must be paid in full before rescheduling delivery.

Special Orders & Personalized Items:
Special orders, or standard items that have already shipped cannot be changed or canceled.
Special orders that we place and ship to the island are non-cancellable, as they are made specifically for you.

Refunds:
Refunds are processed using the same payment method used at the time of purchase.
Purchases paid by cash, online banking, or card will have refunds transferred via online banking.

Late Cancellations:
If an order is canceled less than 48 hours before the scheduled delivery, we will cancel the order, but delivery fees will still be charged.

Online Purchase Return Policy

Standard Shipping Items
⁠If your Standard Shipping item arrives damaged, please contact Customer Care within three (3) business days. We accept the return of Standard Shipping item(s) within 30 days of delivery (please note return shipping fees may apply). To report delivery damage or make a return, call Customer Care at +59996700316 For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any.

Return Requirements
⁠In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery).

We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within three (3) business days after delivery.

Mattresses and Foundations
⁠Returns on mattresses or foundations are controlled by the manufacturer's warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns.

Exchanges/Refunds
⁠The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.

In-Store Purchase Return Policy:

If you purchased in a store, check the terms and conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). In-store purchases, whether from independently owned and operated stores or from stores owned and operated by Ashley Global Retail, LLC or subsidiaries, set their own policies regarding returns and exchanges. Please contact the store where you made the purchase. The store's phone number is located on your receipt or on our store locator .

Disclaimer of Warranty

Ashley Global Retail, LLC and Stoneledge Furniture, LLC are retailers, not manufacturers. Neither grants, and both expressly disclaim, any express or implied warranties with respect to goods purchased from their stores, including but not limited to the warranties of merchantability and fitness for a particular purpose. neither ashley global retail, llc nor stoneledge furniture, llc shall be liable for any direct, indirect, incidental, consequential, special, loss of profits, punitive, exemplary, or similar damages, whether or not foreseeable and however caused, arising directly or indirectly from any defect in goods sold, supplied, or furnished to you, from the use thereof, or from your inability to make use thereof.

Protection Plans

To submit a claim under a protection plan or for additional information about a protection plan, please contact the service provider identified in the protection plan.

Jury Waiver and Class Waiver

You agree that you are giving up your right to a jury trial, and that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative basis. You agree to waive participation in a class action. Our dispute resolution process ("DRP") can be found at www.ashleyfurniture.com/drp. You acknowledge that you had the ability to review the DRP prior to purchase, and that you are bound thereby even if you have not read it.